Network Engineer

The Company:

For over 30 years, our client has been one of the leaders in designing, developing, manufacturing and implementing mission-critical communications solutions for public safety, transportation, utilities, manufacturing, healthcare and business applications throughout the world.

The Role:

They have recently been experiencing some impressive growth and due to this it has now brought about a rare opportunity for a qualified EMEA Applications Engineer within Radio & Telecom Systems to join this thriving business.

Reporting in to the EMEA Engineering Manager, the main focus of the role will be to provide pre & post installation technical support to channel partners and customers based across the EMEA region.

Your duties will be as follows:

• Manage off-site system build and on-site customer build plus installation.
• Develop and deliver customer specific training programmes.
• Investigate, diagnose, report and provide solutions to customer problems and/or escalates issues to management/ engineering as required.
• Carry out customer acceptance testing, including system build and test, documentation of test plans and results, recording of as-built configurations and customer training
• Participate in pre-sales activities as directed, including assisting customers in product selection, providing technical product information to Sales, etc.
• Provide weekly report of project status, progress made and areas of concern ensuring accurate records are maintained
• Travel both internationally and domestically as required in performance of duties
• Participate in a 24/7/365 “On Call” support programme, providing “round the clock” support to their customers, involving being contactable outside normal working hours for periods when on call

Candidate’s Profile:

Essential

• Must be based in the UK and within the M3 or M4 corridor
• Good working knowledge of IP/Data networking
• Knowledge of Server 2012, SQL and Linux (CentOS)
• Willing to travel 20-25% of the time across Europe & Middle East
• 3+ years’ experience of installation technical support on the aforementioned technologies
• Professional attitude
• Can work unsupervised
• Have good interpersonal and communication skills
• Reliable and flexible
• Customer service orientated
• Driving Licence